Methoda’s service center experts will help you improve user satisfaction levels, upgrade and streamline the outsourcing of service centers, supplier supervision, work ITIL based on an ordered methodology, and more.
Methoda consults and guides organizations through the establishment and improvement of service centers. Service desk- our service is varied and customized to the client’s needs, with a focus on creating added value by incorporating quick wins and continuous improvement.
- Methoda’s service include assessing the service center’s function and the required processes in order to establish improvement processes
- characterizing and implementing upgraded processes, such as: error management, service request management, problem and change management
- establishing an SLA structure – and SLM service control – based on our existing bank of metrics,
- selecting support tools, such as ticket management, SD – telephony, IVR, ACD, CTI – IP exchange,
- building a service catalog,
- establishing service organization,
- knowledge management,
- user surveys: hot survey and periodic survey, and
- implementing continuous improvement process.
Methoda is your key for your service improvement, because at Methoda EiaS – Everything is a Service.