Service Center

Methoda consults and guides organizations through the establishment and improvement of service centers. Service desk- our service is varied and customized to the client’s needs, with a focus on creating added value by incorporating quick wins and continuous improvement.

• Methoda’s service include assessing the service center’s function and the required processes in order to establish improvement processes
• characterizing and implementing upgraded processes, such as: error management, service request management, problem and change management
• establishing an SLA structure – and SLM service control – based on our existing bank of metrics,
• selecting support tools, such as ticket management, SD – telephony, IVR, ACD, CTI – IP exchange,
• building a service catalog,
• establishing service organization,
• knowledge management,
• user surveys: hot survey and periodic survey, and
• implementing continuous improvement process.

Methoda is your key for your service improvement, because at Methoda EiaS – Everything is a Service.