On-call and alert management to keep services always on
What is Opsgenie
Opsgenie is a modern incident management platform that ensures critical incidents are never missed, and actions are taken by the right people in the shortest possible time.
Opsgenie receives alerts from your monitoring systems and custom applications and categorizes each alert based on importance and timing.
“Never miss a critical alert”
Opsgenie groups alerts, filters the noise, and notifies you using multiple notification channels.
Actionable and reliable alerting
Multiple alerting channels – Most monitoring tools send notifications via email, however, email is not sufficient when alerts are time sensitive and rapid response is necessary. Opsgenie uses multiple communications channels, including email, SMS, mobile push, and voice calls, to ensure recipients are notified in a timely manner.
Alert Enrichment – Add optional fields to your alerts and attach charts, logs, runbooks, and more to further enrich them, provide context, and enable recipients to determine the right course of action.
Alert Customization & Classification – Alerts can be tagged with additional information and easily organized and filtered
Custom Alert Actions – you can respond to alerts by executing investigative and corrective actions. For example, you can ping or restart a server or create a service ticket with a click of a button.
Automated Actions – Opsgenie will trigger your response playbooks when an alert meets your predefined criteria. The system can take corrective action without involving your on-call engineers, reducing alert fatigue and reducing MTTR.
Alert lifecycle tracking – Opsgenie provides detailed tracking for each alert.
Heartbeats – Opsgenie Heartbeats ensures alerting works end-to-end, by checking that monitoring tools are active and connected, and that custom tasks are completed on schedule.
Connect Opsgenie with the tools you use every day -Integrate your Opsgenie account with over 200 powerful apps and web services to sync alert data, and streamline your workflow.
On Call Management and escalataions
On-call schedule management – Easily create on-call schedules with daily, weekly and custom rotations.
Leverage multiple scheduling rules to use different rotations at different times. You can define sophisticated scheduling scenarios such as after-hours coverage, weekdays and weekends, and geographically distributed teams coverage.
Routing rules – Opsgenie’s flexible routing rules enable the right teams to be notified based on the source, priority, and timing of the issue.
Escalations – ensure that the alert gets the necessary attention when an alert is not acknowledged within a certain amount of time. For example, if the person on-call does not respond to a high priority alert within 5 minutes, you can notify another person or team, automatically.
On-call overrides – When one user has scheduling issues or conflicts, others can easily take shifts and transfer responsibility, without administrative involvement.
On-call reminder notifications – Opsgenie ensures your team is kept aware of their duties. Opsgenie automatically notifies users when their shifts begin and end.
Incident Management and Response
Team-based service management – Opsgenie enables you to map alerts to the business services they impact and have a clear understanding of which teams need to respond and who needs to be kept up to date on the progress towards resolution.
Planning and scenarios – Design your incident response and set up different workflows for incidents of differing priority using Opsgenie’s incident templates.
Status pages – Reduce the noise during an incident so responders can focus on the right context and resolve problems quickly.
Post incident analysis – Understand exactly how teams responded to major incidents with Opsgenie’s in-depth Post Incident Analysis report.
Alert Clustering – Automatically group related alerts originating from across various systems into a single incident based on the conditions that you specify.
Jira integration – Link Jira Service Management issues to an incident to keep track of the full scope and customer impact of an incident. Additionally, stay on top of follow-on tasks by linking or creating Jira Issues directly from the Incident details.
Incident Timeline – Incident Timeline is your source of truth throughout the lifecycle of an incident, listing key details like incident status, associated alerts, Incident Command Center (ICC) activity, and more.
Communication & Collaboaration
ChatOps – Create and take actions on Opsgenie alerts and schedules from inside your ChatOps tool. Once an Incident begins, create a Slack Channel dedicated to the incident.
Web conference bridge – Opsgenie makes it easy for you to communicate with key individuals using your preferred web conferencing provider (Zoom or Twilio).