{"id":12712,"date":"2021-02-23T08:46:40","date_gmt":"2021-02-23T06:46:40","guid":{"rendered":"https:\/\/www.methoda.co.il\/?post_type=services&#038;p=12712"},"modified":"2022-06-03T09:55:06","modified_gmt":"2022-06-03T06:55:06","slug":"jira-service-management","status":"publish","type":"services","link":"https:\/\/www.methoda.com\/he\/services\/jira-service-management","title":{"rendered":"JIRA Service Management"},"content":{"rendered":"<p>JIRA Service Management \u05d4\u05d9\u05e0\u05d5 \u05db\u05dc\u05d9 \u05dc\u05e0\u05d9\u05d4\u05d5\u05dc Service Desk \u05d4\u05db\u05d5\u05dc\u05dc SLAs \u05de\u05ea\u05e7\u05d3\u05de\u05d9\u05dd, \u05e0\u05d9\u05d4\u05d5\u05dc \u05ea\u05d5\u05e8\u05d9\u05dd (queues) \u05d1\u05d4\u05ea\u05d0\u05de\u05d4 \u05d0\u05d9\u05e9\u05d9\u05ea, \u05d3\u05d9\u05d5\u05d5\u05d7\u05d9\u05dd \u05d1\u05d6\u05de\u05df \u05d0\u05de\u05ea \u05d5\u05ea\u05e2\u05d3\u05d5\u05e3 \u05d0\u05d5\u05d8\u05d5\u05de\u05d8\u05d9<\/p>\n<p><strong>\u05d4\u05db\u05dc\u05d9 \u05de\u05d0\u05e4\u05e9\u05e8 \u05de\u05e2\u05e7\u05d1 \u05d5\u05d1\u05e7\u05e8\u05d4 \u05de\u05e8\u05d2\u05e2 \u05e4\u05ea\u05d9\u05d7\u05ea \u05e7\u05e8\u05d9\u05d0\u05d4 \u05d5\u05dc\u05d0\u05d5\u05e8\u05da \u05db\u05dc\u05dc \u05de\u05d7\u05d6\u05d5\u05e8 \u05d4\u05d7\u05d9\u05d9\u05dd \u05e2\u05d3 \u05dc\u05e1\u05d2\u05d9\u05e8\u05ea\u05d4<\/strong><strong>.<\/strong><\/p>\n<p><strong>\u05dc\u05de\u05d5\u05e6\u05e8 \u05de\u05d2\u05d5\u05d5\u05df \u05d9\u05db\u05d5\u05dc\u05d5\u05ea \u05dc\u05e0\u05d9\u05d4\u05d5\u05dc \u05de\u05e2\u05e8\u05da \u05d4\u05e9\u05d9\u05e8\u05d5\u05ea \u05e9\u05dc\u05da, \u05db\u05d2\u05d5\u05df:<\/strong><\/p>\n<ul>\n<li><strong>\u05e4\u05d5\u05e8\u05d8\u05dc \u05dc\u05e7\u05d5\u05d7\u05d5\u05ea \u05d0\u05d9\u05e0\u05d8\u05d5\u05d0\u05d9\u05d8\u05d9\u05d1\u05d9 \u05d5\u05e7\u05dc \u05dc\u05e9\u05d9\u05de\u05d5\u05e9\u00a0<\/strong>\u05de\u05d0\u05e4\u05e9\u05e8 \u05dc\u05dc\u05e7\u05d5\u05d7\u05d5\u05ea \u05dc\u05e4\u05e0\u05d5\u05ea \u05dc\u05ea\u05de\u05d9\u05db\u05d4 \u05d1\u05e7\u05dc\u05d5\u05ea. \u05db\u05dc \u05d1\u05e7\u05e9\u05ea \u05ea\u05de\u05d9\u05db\u05d4 \u05de\u05e4\u05e2\u05d9\u05dc\u05d4 \u05d7\u05d9\u05e4\u05d5\u05e9\u05d9\u05dd \u05d0\u05d5\u05d8\u05d5\u05de\u05d8\u05d9\u05d9\u05dd \u05e2\u05dc \u05d1\u05e1\u05d9\u05e1 \u05de\u05d9\u05d3\u05e2 \u05d1\u05de\u05d8\u05e8\u05d4 \u05dc\u05e1\u05e4\u05e7 \u05e4\u05ea\u05e8\u05d5\u05df \u05de\u05d9\u05d9\u05d3\u05d9.<\/li>\n<li><strong>\u05e0\u05d9\u05d4\u05d5\u05dc \u05e6\u05d5\u05d5\u05ea\u05d9 \u05ea\u05de\u05d9\u05db\u05d4 &#8211;\u00a0<\/strong>\u05d9\u05e6\u05d9\u05e8\u05ea \u05ea\u05d5\u05e8\u05d9\u05dd\u00a0 (queues)\u00a0\u05de\u05d5\u05ea\u05d0\u05de\u05ea \u05d0\u05d9\u05e9\u05d9\u05ea. \u05db\u05dc \u05d1\u05e7\u05e9\u05ea \u05ea\u05de\u05d9\u05db\u05d4 \u05de\u05e0\u05d5\u05ea\u05d1\u05ea \u05d0\u05dc \u05d4\u05ea\u05d5\u05e8 \u05d4\u05de\u05ea\u05d0\u05d9\u05dd \u05d1\u05d4\u05ea\u05d0\u05dd \u05dc\u05db\u05dc\u05dc\u05d9\u05dd \u05e9\u05d4\u05d5\u05d2\u05d3\u05e8\u05d5 \u05de\u05e8\u05d0\u05e9.<\/li>\n<li><strong>\u05d4\u05e1\u05db\u05de\u05d9 \u05e8\u05de\u05ea \u05e9\u05d9\u05e8\u05d5\u05ea (<\/strong><strong>SLA<\/strong><strong>)\u00a0\u05de\u05d5\u05d2\u05d3\u05e8\u05d9\u05dd\u00a0<\/strong>\u05d1\u05de\u05d8\u05e8\u05d4 \u05dc\u05d0\u05e4\u05e9\u05e8 \u05d0\u05d9\u05db\u05d5\u05ea \u05e9\u05d9\u05e8\u05d5\u05ea \u05e2\u05dc \u05e4\u05d9 \u05d4\u05ea\u05e7\u05df \u05d4\u05de\u05d5\u05e1\u05db\u05dd \u05e9\u05dc \u05d4\u05d7\u05d1\u05e8\u05d4.<\/li>\n<li><strong>\u05e0\u05d9\u05d4\u05d5\u05dc \u05e0\u05db\u05e1\u05d9\u05dd \u05e8\u05d1 \u05e2\u05d5\u05e6\u05de\u05d4 \u05d1\u05ea\u05d5\u05da <\/strong><strong>JSM<\/strong><strong> \u05db\u05d5\u05dc\u05dc \u05d7\u05d5\u05de\u05e8\u05d4, \u05ea\u05d5\u05db\u05e0\u05d4, \u05d0\u05e0\u05e9\u05d9\u05dd, \u05e8\u05d9\u05e9\u05d9\u05d5\u05e0\u05d5\u05ea \u05d5\u05e2\u05d5\u05d3. \u05e9\u05d9\u05e4\u05d5\u05e8 \u05ea\u05d4\u05dc\u05d9\u05da \u05d4\u05e9\u05d9\u05e8\u05d5\u05ea \u05e2&#8221;\u05d9 \u05e7\u05d9\u05e9\u05d5\u05e8 \u05d1\u05d9\u05df \u05d1\u05e2\u05d9\u05d5\u05ea \u05dc\u05e0\u05ea\u05d5\u05e0\u05d9\u05dd \u05d1\u05e8\u05d5\u05e8\u05d9\u05dd, \u05de\u05d0\u05d5\u05e8\u05d2\u05e0\u05d9\u05dd \u05d5\u05e0\u05d9\u05ea\u05e0\u05d9\u05dd \u05dc\u05e4\u05e2\u05d5\u05dc\u05d4 \u05d4\u05de\u05e9\u05ea\u05de\u05e9\u05d9\u05dd \u05d1 <\/strong><strong>CMDB<\/strong><\/li>\n<li><strong>OPSGENE<\/strong><strong> \u2013 \u05e0\u05d9\u05d4\u05d5\u05dc \u05d0\u05d9\u05e8\u05d5\u05e2\u05d9\u05dd \u05de\u05e7\u05e6\u05d4 \u05dc\u05e7\u05e6\u05d4 \u05d4\u05db\u05d5\u05dc\u05dc \u05ea\u05d6\u05de\u05d5\u05e0\u05d9\u05dd, \u05d4\u05ea\u05e8\u05d0\u05d5\u05ea, \u05d4\u05d7\u05dc\u05e4\u05ea \u05d0\u05d9\u05e8\u05d5\u05e2\u05d9\u05dd \u05d5\u05e2\u05d5\u05d3<\/strong><\/li>\n<li><strong>\u05d7\u05d9\u05d1\u05d5\u05e8 \u05dc\u05e2\u05d5\u05dc\u05de\u05d5\u05ea \u05d4 <\/strong><strong>CODE<\/strong><strong> \u2013 \u05d0\u05d9\u05e0\u05d8\u05d2\u05e8\u05e6\u05d9\u05d4 \u05de\u05d5\u05d1\u05e0\u05d9\u05ea \u05dc\u05db\u05dc\u05d9 <\/strong><strong>CI\/CD<\/strong><strong> \u05e9\u05d5\u05e0\u05d9\u05dd \u05db\u05d2\u05d5\u05df <\/strong><strong>Jenkins<\/strong><strong> \u05d5-<\/strong><strong>Bitbucket<\/strong><strong> \u05dc\u05d4\u05e9\u05dc\u05de\u05ea \u05de\u05d7\u05d6\u05d5\u05e8 \u05d7\u05d9\u05d9 \u05d4\u05de\u05d5\u05e6\u05e8 \u05d5\u05e0\u05d9\u05d4\u05d5\u05dc \u05e9\u05d9\u05e0\u05d5\u05d9\u05d9\u05dd (<\/strong><strong>Change Management<\/strong><strong>) \u05d9\u05e2\u05d9\u05dc \u05d9\u05d5\u05ea\u05e8<\/strong><\/li>\n<li><strong>\u05d0\u05d9\u05e0\u05d8\u05d2\u05e8\u05e6\u05d9\u05d4 \u05e2\u05dd <\/strong><strong>SLACK<\/strong><strong> \u05d5 <\/strong><strong>TEAMS<\/strong><strong> \u2013 \u05d4\u05de\u05d0\u05e4\u05e9\u05e8\u05ea \u05ea\u05e7\u05e9\u05d5\u05e8\u05ea \u05e2\u05dd \u05d4\u05dc\u05e7\u05d5\u05d7\u05d5\u05ea \u05d5\u05e6\u05d5\u05d5\u05ea\u05d9 \u05d4\u05d8\u05d9\u05e4\u05d5\u05dc \u05d0\u05d5\u05d3\u05d5\u05ea \u05d4\u05ea\u05e4\u05ea\u05d7\u05d5\u05ea \u05d4\u05d8\u05d9\u05e4\u05d5\u05dc \u05d1\u05d1\u05e7\u05e9\u05d5\u05ea. <\/strong><\/li>\n<li><strong>HALP<\/strong><strong> \u2013 <\/strong><strong>BOT<\/strong><strong> \u05d7\u05db\u05dd\u00a0\u05dc\u05e4\u05ea\u05d9\u05d7\u05ea \u05d1\u05e7\u05e9\u05d5\u05ea, \u05e2\u05d3\u05db\u05d5\u05df \u05d5\u05ea\u05e7\u05e9\u05d5\u05e8\u05ea \u05e2\u05dd \u05d4\u05dc\u05e7\u05d5\u05d7\u05d5\u05ea \u05d5\u05e6\u05d5\u05d5\u05ea\u05d9 \u05d4\u05d8\u05d9\u05e4\u05d5\u05dc \u05d4\u05de\u05e6\u05d9\u05e2 \u05dc\u05d1\u05e6\u05e2 \u05d0\u05ea \u05e8\u05d5\u05d1 \u05d4\u05e4\u05e2\u05d5\u05dc\u05d5\u05ea \u05d3\u05e8\u05db\u05d5 \u05de\u05d1\u05dc\u05d9 \u05dc\u05d4\u05d9\u05db\u05e0\u05e1 \u05dc\u05de\u05e2\u05e8\u05db\u05ea. <\/strong><\/li>\n<li><strong>Automation for JSM<\/strong><strong> \u2013 \u05db\u05dc\u05d9 \u05d0\u05d5\u05d8\u05d5\u05de\u05e6\u05d9\u05d4 \u05de\u05ea\u05e7\u05d3\u05dd \u05d4\u05de\u05d0\u05e4\u05e9\u05e8 \u05dc\u05d1\u05e6\u05e2 \u05e4\u05e2\u05d5\u05dc\u05d5\u05ea \u05d0\u05d5\u05d8\u05d5\u05de\u05d8\u05d9\u05d5\u05ea \u05de\u05d5\u05e8\u05db\u05d1\u05d5\u05ea \u05e2\u05dc \u05d1\u05e7\u05e9\u05d5\u05ea \u05d4\u05e9\u05d9\u05e8\u05d5\u05ea. <\/strong><\/li>\n<li><strong>NEXT GEN<\/strong><strong> \u2013 \u05ea\u05db\u05d5\u05e0\u05d4 \u05d4\u05de\u05d0\u05e4\u05e9\u05e8\u05ea \u05dc\u05d1\u05e0\u05d5\u05ea \u05e4\u05d5\u05e8\u05d8\u05dc \u05d5\u05dc\u05d4\u05d2\u05d3\u05d9\u05e8 \u05ea\u05d4\u05dc\u05d9\u05db\u05d9\u05dd \u05d1\u05d0\u05d5\u05e4\u05df \u05e2\u05e6\u05de\u05d0\u05d9 \u05d1\u05e7\u05dc\u05d5\u05ea \u05d5\u05d1\u05de\u05d4\u05d9\u05e8\u05d5\u05ea, \u05dc\u05dc\u05d0 \u05d4\u05e8\u05d1\u05d4 \u05d4\u05d2\u05d3\u05e8\u05d5\u05ea \u05d5\u05dc\u05dc\u05d0 \u05e6\u05d5\u05e8\u05da \u05d1\u05d4\u05e8\u05e9\u05d0\u05ea <\/strong><strong>ADMIN<\/strong><strong>. <\/strong><\/li>\n<\/ul>\n<ul>\n<li><strong>\u05de\u05e0\u05d5\u05e2 <\/strong><strong>Workflow<\/strong><strong> \u05e2\u05d5\u05e6\u05de\u05ea\u05d9\u00a0<\/strong>\u05e9\u05d1\u05d0\u05de\u05e6\u05e2\u05d5\u05ea\u05d5 \u05e0\u05d9\u05ea\u05df \u05dc\u05d4\u05d2\u05d3\u05d9\u05e8 \u05d1\u05e6\u05d5\u05e8\u05d4 \u05d0\u05d5\u05d8\u05d5\u05de\u05d8\u05d9\u05ea \u05ea\u05d4\u05dc\u05d9\u05db\u05d9\u05dd \u05de\u05d5\u05e8\u05db\u05d1\u05d9\u05dd \u05d4\u05de\u05db\u05e1\u05d9\u05dd \u05d0\u05ea \u05de\u05d7\u05d6\u05d5\u05e8 \u05d4\u05d7\u05d9\u05d9\u05dd \u05e9\u05dc \u05db\u05dc \u05e0\u05d5\u05e9\u05d0\u00a0\u05d1\u05de\u05d8\u05e8\u05d4 \u05dc\u05d4\u05d2\u05d9\u05e2 \u05dc\u05d9\u05e2\u05d9\u05dc\u05d5\u05ea \u05de\u05e7\u05e1\u05d9\u05de\u05dc\u05d9\u05ea.<\/li>\n<li><strong>\u05de\u05d2\u05d5\u05d5\u05df \u05d3\u05d5\u05d7\u05d5\u05ea \u05d1\u05d6\u05de\u05df \u05d0\u05de\u05ea &#8211;\u00a0<\/strong>\u05d6\u05d9\u05d4\u05d5\u05d9, \u05e0\u05d9\u05ea\u05d5\u05d7 \u05d5\u05d3\u05d9\u05d5\u05d5\u05d7 \u05d1\u05d0\u05de\u05e6\u05e2\u05d5\u05ea \u05d3\u05d9\u05d5\u05d5\u05d7 \u05de\u05e8\u05d5\u05d1\u05d4 \u05d5\u05db\u05dc\u05d9 BI.<\/li>\n<li><strong>\u05d9\u05e6\u05d9\u05e8\u05d4 \u05d0\u05d5\u05d8\u05d5\u05de\u05d8\u05d9\u05ea \u05e9\u05dc \u05de\u05d0\u05d2\u05e8\u05d9 \u05de\u05d9\u05d3\u05e2\u00a0<\/strong>\u05de\u05d1\u05d5\u05e1\u05e1\u05d9\u05dd \u05e2\u05dc \u05de\u05e0\u05d5\u05e2 Confluence WIKI.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"so-widget-image\" src=\"https:\/\/www.methoda.co.il\/wp-content\/uploads\/2021\/02\/JSM-gartner.jpg\" srcset=\"https:\/\/www.methoda.co.il\/wp-content\/uploads\/2021\/02\/JSM-gartner.jpg 2107w, https:\/\/www.methoda.co.il\/wp-content\/uploads\/2021\/02\/JSM-gartner-450x285.jpg 450w, https:\/\/www.methoda.co.il\/wp-content\/uploads\/2021\/02\/JSM-gartner-768x487.jpg 768w, https:\/\/www.methoda.co.il\/wp-content\/uploads\/2021\/02\/JSM-gartner-1024x649.jpg 1024w\" width=\"2107\" height=\"1336\" \/><\/p>\n<p><iframe loading=\"lazy\" title=\"Introducing Jira Service Management\" width=\"604\" height=\"340\" src=\"https:\/\/www.youtube.com\/embed\/om7vPYd7N74?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h4><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-12318 size-medium\" src=\"https:\/\/www.methoda.co.il\/wp-content\/uploads\/2016\/07\/jira-service-management-logo-gradient-blue-450x64.png\" alt=\"\" width=\"450\" height=\"64\" srcset=\"https:\/\/www.methoda.com\/wp-content\/uploads\/2016\/07\/jira-service-management-logo-gradient-blue-450x64.png 450w, https:\/\/www.methoda.com\/wp-content\/uploads\/2016\/07\/jira-service-management-logo-gradient-blue-768x110.png 768w, https:\/\/www.methoda.com\/wp-content\/uploads\/2016\/07\/jira-service-management-logo-gradient-blue-1024x147.png 1024w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/h4>\n<h4><\/h4>\n<h4 style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-9817 size-medium\" src=\"https:\/\/www.methoda.co.il\/wp-content\/uploads\/2016\/10\/Platinum-Solution-Partner-ENTERPRISE-002-450x150.png\" alt=\"\" width=\"450\" height=\"150\" srcset=\"https:\/\/www.methoda.com\/wp-content\/uploads\/2016\/10\/Platinum-Solution-Partner-ENTERPRISE-002-450x150.png 450w, https:\/\/www.methoda.com\/wp-content\/uploads\/2016\/10\/Platinum-Solution-Partner-ENTERPRISE-002.png 701w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/h4>\n<p>&nbsp;<\/p>\n<p>\u05dc\u05e7\u05d1\u05dc\u05ea \u05e4\u05e8\u05d8\u05d9\u05dd \u05e0\u05d5\u05e1\u05e4\u05d9\u05dd \u05e0\u05d0 \u05dc\u05de\u05dc\u05d0 \u05d0\u05ea \u05d4\u05d8\u05d5\u05e4\u05e1<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f12721-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"12721\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/he\/wp-json\/wp\/v2\/services\/12712#wpcf7-f12721-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"12721\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f12721-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"Jira Service Management\" type=\"hidden\" name=\"your-subject\" \/>\n<\/p>\n<p>\u05e9\u05dd \u05de\u05dc\u05d0 <input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/>\n<\/p>\n<p> \u05d8\u05dc\u05e4\u05d5\u05df <input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"your-phone\" \/>\n<\/p>\n<p> \u05db\u05ea\u05d5\u05d1\u05ea \u05d3\u05d5\u05d0''\u05dc <input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/>\n<\/p>\n<p>\u05e9\u05dd \u05d0\u05e8\u05d2\u05d5\u05df <input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" 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